haiwan3's Privacy Policy

1.1 Information You Provide Directly

This includes information you personally provide when registering an account, logging in, and using our services:

• Full name (Myanmar or English), date of birth, gender
• Contact number (phone number)
• Email address
• KBZPay, Wave Money, AYA Pay, or bank account details (for payment verification)
• Username and password used to log in (stored in encrypted form)

1.2 Information Collected Automatically

When you access and use our platform, the following information is collected automatically through technical tools:

• IP address and connection data
• Browser type, version, and language settings
• Device type and operating system
• Pages viewed, gameplay history, and access timestamps
• Data collected from cookies and similar tracking technologies

1.3 Information Obtained from Third Parties

We may receive verification of your data from financial service providers and identity verification services for payment checks. That information is combined with the data we collect and used solely for account verification purposes.

We use your personal data for the following purposes:

1. Account Creation and Management — We build and maintain your profile so you can access our services smoothly
2. Payment Management — To process deposits and withdrawals securely
3. Player Protection — To check compliance with responsible gambling policies and to detect and prevent harmful gambling patterns
4. Security and Fraud Prevention — To detect and block unauthorised access, financial fraud, and account theft
5. Customer Service — To respond to your enquiries via 24-hour Live Chat and email
6. Legal Compliance — We may retain data to meet applicable legal requirements
7. Service Improvement — We analyse data and insights to improve our services and enhance the player experience

What Are Cookies

Cookies are small data files stored in your browser by our website. They help us recognise you and improve your experience with our services.

Types of Cookies We Use

• Essential Cookies — Required for account login, security, and core website functionality
• Performance Cookies — To understand how the website is used and improve our services
• Functional Cookies — To remember your chosen settings and preferences

You can disable cookies through your browser settings, but please note that doing so may cause some website features to stop working properly.

haiwan3 never sells, rents, or trades your personal data to third-party companies for advertising purposes. We share data only in the following cases:

• Payment Service Providers (KBZPay, Wave Money, AYA Pay, banks) — Only to verify and process payments
• Technology Service Providers — Providers of website hosting, data storage, and security services — they are bound by data protection agreements that meet our standards
• Legal Authorities — When required by law or as part of a legal process, we share data only to the extent strictly necessary
• Business Transfers — In the event of a company merger or sale, personal data may be transferred, but the receiving parties must comply with the protections in this policy

We use industry-grade security technologies to protect your personal data:

• SSL Encryption (TLS Encryption) — All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
• Password Encryption — Your password is never stored in plain text; it is stored only using strong hashing technology
• Access Control — Access to your data is granted only to those who need it, and only to the minimum extent required
• Regular Audits — Our security systems are audited regularly and any vulnerabilities are addressed immediately
• Firewall and Intrusion Detection — Technical protection layers are deployed to block unauthorized access

Note: We acknowledge that no data protection system can offer 100% protection. However, we continuously work to provide the best protection possible.

We will retain your personal data only for as long as necessary to fulfil its purpose and as required by law:

• Active Accounts — Data is retained for the duration that the account remains open
• Payment Records — Financial data will be retained until the legally required period has expired
• Closed Accounts — After an account is closed, data will be deleted or only anonymised data will be kept
• Legally Required Data — Data may be retained for a longer period for legal protection purposes

As a player at haiwan3, you have the following rights regarding your personal data:

• Right to Access — You can request to view what data we hold about you
• Right to Rectification — You can request that inaccurate or incomplete data be corrected
• Right to Erasure — You can request that your data be deleted where there is no legal requirement to retain it
• Right to Restriction — You can request that access to or processing of your data be restricted
• Right to Portability — You can request to receive the data we hold about you in a readable file format
• Right to Object — You can object to the processing of your data where there are legal grounds to do so

To exercise any of these rights, please email us at [email protected] or contact our 24-hour Live Chat. We will respond within a reasonable time.

haiwan3 services are for players aged 21+ only. We do not knowingly collect or retain personal data from anyone under the age of 21.

We verify age during account registration. If we become aware that someone under 21 has accessed the platform, we will immediately close the account and delete the data. Anyone may report such a violation to us.

Our website may contain links to third-party websites. We have no control over the privacy practices or content of those websites.

When you leave our website and visit a third-party site, we encourage you to read that site's policies and understand how they handle data. haiwan3 cannot be held responsible for the policies of third-party websites.

haiwan3 may review and update this privacy policy from time to time. When changes are made, the "Last Updated" date shown on this page will be revised accordingly.

Please note that continuing to use our website after any policy update is considered acceptance of the revised policy. We recommend that you review this policy regularly.

For any questions, requests, or concerns related to this policy, you may contact haiwan3's data protection team through the following:

• Email: [email protected]
• Live Chat: Contact us in Myanmar language 24 hours a day via Live Chat on the website

We will respond to your inquiry within a reasonable time and handle any personal data notifications with care.